Shipping policy

Once the method of payment is accepted and approved the order will be shipped out within 48 hours, Monday through Thursday. Orders placed Friday through Sunday will be shipped out on Monday. Any orders placed on a holiday will be processed the next business day and shipped within 24 hours. All orders with standard shipping will incur a $15.00 shipping charge and should arrive within 3 – 5 business days. Express shipping is available for $25.00 and should arrive within 1 – 2 business days. We do not ship on Sundays and Federal Holidays.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it is unsafe, they will hold the package at a local post office or station and re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (e.g. a work address or a friend’s address).

If you are in the area of Cincinnati , OH you can place an order on our website, then email us at Jay.Lux193@gmail.com and indicate that you would prefer to pick your order up. You must have your I.D. and it must match your card.

During major sales and holidays it can take up to 3–5 business days for processing time. Keep in mind our standard shipping will take 2 – 3 business days to deliver on the East Coast and 4 – 6 business days on the West Coast unless we are shipping to a P.O. Box. During major sales and holidays our shipping time could be 7 – 10 business days for delivery. We recommend making your hair appointment with these time frames in mind. If you are running out of time and need your hair tomorrow, we got you covered! As long as we have your order in stock we offer an express service so you can keep your appointment. Orders must be placed by 12:30 p.m. EST to ship out the same day. No shipping on weekends or holidays!

We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of our courier. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or courier delays.

We are unable to amend any part of your order, change the delivery or payment method once your order is complete. Orders over $500.00 and orders with different billing and shipping addresses are subject to verification. You will be required to send us a copy of your Government Issued ID with the following statement. Please make sure you write or type the information below on a sheet of paper, place your ID on the paper, and sign it.